Refund Policy

At Pizza Ranch, we are committed to delivering fresh, high-quality food and an exceptional dining experience to every customer. We understand that sometimes things do not go as expected, and this Refund Policy outlines your rights and our obligations when it comes to refunds, exchanges, cancellations, and dispute resolution. Please read this policy carefully before placing an order through our website at tastypizza-ranch.click or at our physical location.

1. Our Commitment to Customer Satisfaction

Pizza Ranch takes pride in the quality of every pizza, side dish, and menu item we prepare. Your satisfaction is our top priority. If for any reason you are not satisfied with your order, we encourage you to reach out to us promptly so we can make things right. This policy has been established in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state regulations.

2. Eligibility Conditions for Refunds

To be eligible for a refund, the following general conditions must be met:

• Your order was placed directly through tastypizza-ranch.click or at our physical location.
• You can provide proof of purchase, including an order confirmation number, receipt, or transaction record.
• The refund request is submitted within the applicable timeframe outlined in Section 3 of this policy.
• The issue with your order falls under one or more of the qualifying circumstances listed below.

2.1 Qualifying Circumstances

Refunds or replacements may be issued under the following circumstances:

• Incorrect Order: You received an item that does not match what you ordered (e.g., wrong toppings, wrong size, or wrong menu item).
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise not meeting reasonable quality standards upon delivery or pickup.
• Missing Items: One or more items from your order were missing upon delivery or at the time of pickup.
• Order Not Delivered: Your delivery order was never received, and we are unable to confirm successful delivery.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Allergic Reactions Due to Mislabeling: If an item contained an allergen that was not disclosed on the menu or in the product description, and you made us aware of your allergy prior to ordering.

3. Timeframes for Refund Requests

We ask that all refund requests be submitted within the following timeframes:

Requests submitted outside of these timeframes may be reviewed on a case-by-case basis at the sole discretion of Pizza Ranch management. We reserve the right to decline refund requests that fall outside of these windows unless exceptional circumstances exist.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

5. How to Request a Refund (Step-by-Step)

If you believe you qualify for a refund, please follow these steps to submit your request:

1. Step 1 – Gather Your Information: Locate your order confirmation number, receipt, or any proof of purchase. If applicable, take clear photographs of the food item in question to document the issue.
2. Step 2 – Contact Us: Reach out to our customer service team using one of the following methods:
   • Email: [email protected]
   • Website: tastypizza-ranch.click
3. Step 3 – Provide Details: In your message or conversation, include your full name, order number, date of order, the item(s) in question, a clear description of the issue, and any supporting photographs or documentation.
4. Step 4 – Review Process: Our customer service team will review your request within 1 to 3 business days. We may contact you for additional information or clarification.
5. Step 5 – Resolution: Once your request has been reviewed and approved, we will notify you of the outcome. Approved refunds will be processed as outlined in Section 6, or we may offer an alternative resolution such as a replacement order or store credit.

6. Refund Processing Times by Payment Method

Once a refund has been approved, please allow the following processing times depending on your original payment method:

Please note that while we process refunds promptly on our end, the time it takes for funds to appear in your account depends on your financial institution or payment provider. Pizza Ranch is not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only a portion of your order was incorrect, missing, or defective, and the remainder of the order was satisfactory.
• The food item had a minor quality issue that did not render the entire item inedible or unusable (e.g., a topping was slightly incorrect but the pizza was otherwise prepared correctly).
• A discount or coupon was applied to the original order, and the refund amount will be calculated based on the actual amount paid for the affected item(s).
• A delivery was late but was ultimately received, and a partial refund of the delivery fee may be considered at management's discretion.

The amount of any partial refund will be determined by Pizza Ranch management based on the nature and extent of the issue. We will communicate the partial refund amount to you prior to processing it.

8. Exchange Policy

In many cases, Pizza Ranch prefers to offer a replacement or exchange rather than a monetary refund. Exchanges are subject to the following terms:

• If your order was incorrect or had a quality issue, we will offer to prepare a fresh replacement item at no additional charge.
• Replacement orders for delivery must be requested within the applicable timeframe. Replacement delivery may be subject to our standard delivery area and time restrictions.
• For in-store pickup and dine-in orders, exchanges will be processed on-the-spot at the time the issue is reported.
• We cannot guarantee that a replacement will be identical in every case if a specific ingredient is temporarily unavailable; however, we will make every effort to honor your original order specifications.
• Store credit may be offered as an alternative to an exchange if a replacement cannot be provided in a timely manner.

9. Cancellation Policy

We understand that plans can change. The following cancellation policy applies to orders placed through our website or in person:

9.1 Online Orders

• Before Preparation Begins: If you contact us to cancel your order before our kitchen has started preparing it, you are eligible for a full refund.
• After Preparation Has Begun: Once our team has started preparing your order, cancellations are generally not accepted, and a refund will not be issued. However, exceptions may be made at management's discretion for documented emergencies.
• Scheduled Future Orders: If you placed a scheduled or pre-order for a future date, you may cancel without penalty up to 2 hours before the scheduled pickup or delivery time.

9.2 Catering and Large Group Orders

• Catering orders cancelled more than 48 hours in advance of the scheduled event will receive a full refund.
• Catering orders cancelled between 24 and 48 hours before the event may be subject to a 25% cancellation fee to cover food preparation costs already incurred.
• Catering orders cancelled less than 24 hours before the event may not be eligible for a refund, as ingredients and preparation will have already been committed.

9.3 Dine-In Reservations

For dine-in reservations (where applicable), please notify us at least 4 hours in advance if you need to cancel. Late cancellations or no-shows may affect your ability to make future reservations.

10. Dispute Resolution Process

If you are not satisfied with the resolution provided by our customer service team, you have the following options to escalate your concern:

10.1 Internal Escalation

You may request to have your case reviewed by a senior member of our management team. To do so, clearly indicate in your follow-up email that you are requesting an escalation, along with your original case or ticket number. We will respond to escalated disputes within 3 to 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your credit card company or bank if you believe you were billed incorrectly or did not receive the product or service you paid for. This is known as a chargeback. We encourage you to contact us first before initiating a chargeback, as we are committed to resolving issues fairly and efficiently. Initiating a chargeback without first contacting us may delay the resolution process.

10.3 Consumer Protection Resources

If you feel your consumer rights have been violated, you may file a complaint with the following regulatory bodies:

• Federal Trade Commission (FTC): www.ftc.gov — for complaints about unfair or deceptive business practices.
• Your State Attorney General's Office — for state-level consumer protection concerns.
• Better Business Bureau (BBB): www.bbb.org — for general business complaints and dispute mediation.

10.4 Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of the United States and any applicable state laws. Any disputes that cannot be resolved informally shall be subject to binding arbitration or resolved in a court of competent jurisdiction in accordance with applicable law.

11. Policy for Third-Party Orders

If you placed your order through a third-party delivery platform such as DoorDash, Uber Eats, Grubhub, or any other service, your refund request must be directed to that platform in accordance with their respective refund and dispute policies. Pizza Ranch does not have direct control over transactions processed through third-party platforms. However, if the issue is related to food quality or preparation, we encourage you to contact us as well so we can address the concern internally.

12. Amendments to This Policy

Pizza Ranch reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at tastypizza-ranch.click. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes. Continued use of our services after any modifications constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund inquiries, replacement requests, cancellations, or general questions related to this policy, please contact us using the information below. Our customer service team is available to assist you and will respond to all inquiries as promptly as possible.

This Refund Policy is effective as of June 14, 2026. Pizza Ranch reserves the right to make final decisions regarding all refund and exchange requests in accordance with this policy and applicable United States law.